Deposit & damage

Nothing is reserved or charged when you book: your payment method is saved, and only a justified damage claim after the service is completed is collected from it, at most the deposit. Without a claim, the deposit is settled once the booking is completed. If you pay with Klarna or similar, you add a card or a SEPA direct debit mandate for it afterwards.

You see the claim in your booking, at most up to the amount of the deposit. You can accept or reject it. Without a response within 4 days the claim counts as approved and is charged to your saved payment method. If the charge fails, you pay it in the booking.

If you reject it, nothing is charged and the claim ends. The provider then settles it directly with you. FreyOne does not decide about the deposit.