Do I pay anything to FreyOne as a customer?
No. You only pay the provider's price, with no FreyOne fee, no subscription, no base fee. All FreyOne fees are borne by the provider.
What fees do I pay as a provider?
A marketplace fee per booking on the booking value: Free 13%, Pro 9.5%, Enterprise 6% (at least €2.50). On the Free plan, a €2 account activation fee is added on the first booking of the month. Pro and Enterprise additionally cost the subscription. The fee is deducted directly from the payment.
What does a further payment within a booking cost?
A down payment carries no fee: the marketplace fee on the whole booking value is only charged with the remaining payment. Every further payment (such as the remaining payment after a down payment, extra hours, an approved additional charge or a collected security deposit) costs an extra 1% of that payment, at least €2.50. If the fee doesn’t fully fit into the remaining payment, the rest is offset against your balance when the booking is completed.
When is the customer charged?
If the appointment is at most 14 days away, when booking. Otherwise the customer saves their payment method and we charge it 14 days before (SEPA 21 days). If that hasn't worked 3 days before the appointment, the booking is cancelled for non-payment.
When do I get my money?
A booking's money is released once the booking is completed. Payouts go out every Tuesday from a €50 balance, daily on request with Enterprise. There are no payout fees.
What happens to a balance below €50?
It stays in your Stripe account and is paid out on the next payout day once it reaches €50. If you close your account, we pay out the remaining balance even below €50.
When does FreyOne deduct the fee?
Directly from the customer’s payment: the fee is withheld and the rest lands in your Stripe account. You don’t transfer anything yourself. A down payment stays fee-free; the fee is then charged with the remaining payment.
Do I get an invoice for the FreyOne fees?
Yes. At the start of each month you receive your monthly statement and a summary invoice for all FreyOne fees of the previous month by email. You’ll find both under Invoices → From FreyOne.
Does FreyOne write the invoices to my customers?
Yes. For every paid payment, FreyOne automatically creates an invoice in your name and sends it to the customer. From Pro on, you design the layout yourself.
Can I use FreyOne as a small business (Kleinunternehmer)?
Yes. If you state in your business details that you are a small business under the Kleinunternehmer rule, your invoices show no VAT.
