Booking & paying

Pick a service, choose a free slot, pay. Then you get a confirmation by email. Everything else runs through the booking and its chat.

You can view provider profiles and services without an account; to book, you sign up for free. You don’t need an app: FreyOne runs in the browser, on your phone as well as on your computer.

Yes. Before a provider can accept bookings, FreyOne checks their business details and trade documents (e.g. business registration or commercial register extract), and Stripe verifies the identity of the people behind it.

The checkout shows which payment methods you can use. If the charge only happens shortly before the appointment or a further payment follows later (remaining payment, subscription), only card, Apple Pay, Google Pay, Link and SEPA Direct Debit are possible. If the service has a security deposit and you pay with Klarna or similar, you add a card or a SEPA direct debit mandate for the deposit afterwards.

Payments run through Stripe, one of the big payment providers. Your card details go straight to Stripe, not to the provider. And the provider only gets your money once the appointment is done.

No. You only pay the provider’s price, with no FreyOne fee, no subscription, no base fee. All FreyOne fees are borne by the provider.

If the appointment is at most 14 days away, you pay when booking. Otherwise you only save your payment method when booking (nothing is charged today), and the payment is charged automatically 14 days before the appointment (SEPA Direct Debit: 21 days before). The exact date is shown in your booking under “Will be charged on …”.

For some services you pay a down payment when booking. The rest is charged after the appointment with your saved payment method; only then is the booking completed.

You get a notification and can pay again in the booking. If the payment is still open 3 days before the appointment, the booking is cancelled for non-payment. You then pay nothing.