Cancelling & refunds

Open the booking under “Bookings” and choose “Cancel”. Before you confirm, FreyOne shows what the cancellation means for your payment (e.g. “You get 100 % back”). With “Confirm cancellation” the booking is cancelled. As a customer you never pay a cancellation fee.

If you cancel within the 14-day withdrawal period, you get 100 % back; a payment not yet charged is dropped. After that (or if you booked as a business) the amount is not refunded, and a scheduled charge still goes ahead. Refunds go to the payment method you paid with.

The period starts with the booking confirmation and ends after 14 days. You receive the withdrawal notice with the confirmation. If you book as a business, there is no right of withdrawal.

If the provider cancels, you always get the full amount back; a payment not yet charged is dropped.

If the charge failed and the payment wasn’t made up by 3 days before the appointment, the booking is cancelled. You pay nothing.