Consumer information on the right of withdrawal
Information on the right of withdrawal on the FreyOne platform
Only the German version of this page is legally binding.
Important informationAs a marketplace platform, FreyOne merely provides the technical infrastructure and brokers services between independent providers and end customers. FreyOne itself does not become a party to the service contracts concluded via the platform.
1. For consumers (B2C)
If you book a service from a provider on our platform as a consumer, you are entitled to the statutory right of withdrawal vis-à-vis the respective provider. You automatically receive the withdrawal notice valid for your booking, together with the withdrawal form of your contracting party (the provider), during checkout and with your booking confirmation.
2. For platform memberships (B2B)
The paid plans (Pro / Enterprise) between FreyOne and registered providers are contracts between businesses (B2B). There is no statutory right of withdrawal for these plans.
If you have taken out a plan by mistake, you can contact our support at the following email address: support@frey-one.com
3. Contact
Frey Systems, owner Jonas Frey
Ludwig Bauer Straße 5, 64367 Mühltal
Email: info@frey-one.com