Appointments & chat

Instead of cancelling, the provider can suggest a new date: you pick another free slot from their calendar free of charge, or decline. The booking, the payment and the invoice stay the same. If you don’t reply, the original appointment stands.

For hourly billing, the provider enters the actual hours after the appointment. If they exceed what was booked, you confirm the remaining payment or object within 4 days. Without a reply it counts as approved and is charged with your saved payment method.

Every booking has its own chat. It stays open while the booking is running and becomes read-only once it’s completed. You also answer the provider’s questions about your booking there.