Account & sign-in
8 questions
Sign-in, password & 2FA
Choose “Forgot password?” on the login page. You get a link by email to set a new password.
After signing up you get an email with a confirmation link. Didn’t arrive? You can resend it from the account menu.
Optional under “Settings” → “Account” once your email address is confirmed. To turn it off you need a code from the app or by email, plus your password.
Account & data
Under “Settings” → “Account”. You confirm the new address via a link; after that you are signed out everywhere. The old address gets a link in case the change wasn’t made by you.
Under “Settings” → “Account”. You then get an email for your security.
Under “Settings” → “Privacy” you request a copy of your stored data as a PDF with a JSON attachment.
Deleting your account
Under “Settings” → “Account” → “Delete account…”, confirmed with your password. As long as something is still open (e.g. bookings, subscriptions or an open deposit), it isn’t possible yet: deleting doesn’t cancel, refund or settle anything.
Your account and your personal data are deleted. Invoices and booking records are kept because of the statutory retention obligation, without any link to your account.
Didn’t find what you’re looking for?
Write to us. We usually reply within 48 hours. Contact supportsupport@frey-one.com